Terms of Service (ToS)

⚠ Draft, please have this reviewed by a legal professional before publishing.

This is a convenience translation. The German version is legally binding.

As of: June 2026

Provider: ESTAYA Beyond GmbH, Moritzstr. 13, 09212 Limbach-Oberfrohna (hereinafter "Provider" or "we")

§ 1 Scope

These General Terms and Conditions apply to all contracts between ESTAYA Beyond GmbH and users (natural or legal persons) who use services via the sip.coach platform (accessible at sip.coach and app.sip.coach).

Conflicting, deviating, or supplementary general terms and conditions of the user shall not become part of the contract unless the Provider has expressly agreed to their application in writing.

§ 2 Contract Formation and Subject Matter

The contract is formed when the user registers on the platform and (for paid plans) completes the order process. By submitting the order, the user makes a binding offer; the Provider accepts this offer by granting access or by sending a confirmation email.

The subject matter of the contract is the time-limited, non-transferable right to use the sip.coach service under the plan selected by the user (PIP, PEP, TIP, HIP, or Enterprise).

§ 3 Service Description

sip.coach provides the following core features (depending on the selected plan):

  • Voice Roleplay Training Sessions: AI-powered conversation simulations for practicing sales conversations with realistic dialogue partners.
  • Deterministic 5-Dimension Scoring: AI-powered, rule-based evaluation of each training session across five defined scoring dimensions, producing an auditable, reproducible score.
  • Academy (Learning Modules): Structured learning paths and modules for deepening sales competence.
  • Studio (Team Plans: TIP, HIP, Enterprise): Creation of custom personas, industries, and scenarios based on RAG (Retrieval-Augmented Generation).
  • Team Dashboard (Team Plans): Aggregated reporting and a manager view for team leads, designed for works-council-friendly reporting.

The Provider is entitled to further develop, modify, or temporarily restrict individual features, provided this is reasonable for the user and does not conflict with the purpose of the contract. Material changes will be announced with adequate notice (§ 11).

Availability of 99% on an annual average is targeted; a guaranteed availability level only exists if expressly agreed in writing within an Enterprise SLA.

§ 4 Usage Rights and Session Model

The Provider grants the user a simple, non-transferable, non-sublicensable right to use the platform for the duration of the contract. Any resale, technical reproduction, or reverse engineering is prohibited.

Individual Plans (session-based model):

  • PIP (Personal Improvement Program): 8 training sessions per calendar month. Unused sessions expire at month-end and are not carried over.
  • PEP (Personal Excellence Program): 20 training sessions per calendar month. Unused sessions expire at month-end.

Team Plans (seat-based):

  • TIP (Team Improvement Program): 10 seats included. Each seat corresponds to one user account with PEP-level entitlements.
  • HIP (High Impact Program): 50 seats included. Each seat corresponds to one user account with PEP-level entitlements plus Studio access.
  • Enterprise: Individually agreed number of seats per separate offer.

One training session corresponds to a complete voice roleplay conversation including 5-dimension scoring and evaluation.

§ 5 Prices and Payment

The prices displayed on the pricing page (sip.coach/en/pricing/) at the time of ordering apply, inclusive of applicable VAT:

  • PIP: €29.90/month (monthly) or €290/year (annually, approx. 2 months free)
  • PEP: €49.90/month (monthly) or €499/year (annually, approx. 2 months free)
  • TIP: €179/month (monthly) or €1,790/year (annually)
  • HIP: €695/month (monthly) or €6,950/year (annually)
  • Enterprise: individual quote on request

Payment is processed via a payment service provider engaged by us, by SEPA direct debit, or by invoice. Billing occurs in advance at the beginning of each billing period. For annual payment, the annual amount is due in full at the start of the contract.

In the event of late payment, the Provider is entitled to temporarily suspend access to the service until the outstanding amount has been settled.

§ 6 Term and Termination

Monthly Plans: The contract runs for an indefinite period and may be terminated by either party at the end of the current calendar month without giving reasons.

Annual Plans: The contract has a minimum term of twelve months from the contract start date. After the minimum term expires, it automatically renews on a month-by-month basis unless terminated with 30 days' notice before the end of the minimum term or the end of any subsequent renewal month.

Termination is effected via the account settings in the app or by email to sip@estaya-beyond.com. The right to extraordinary termination for good cause remains unaffected.

After the contract ends, user data will be deleted or archived in accordance with the Privacy Policy.

§ 7 Right of Withdrawal for Consumers (§ 312g BGB)

Consumers are generally entitled to a 14-day right of withdrawal. Since sip.coach is a digital service that can be used immediately upon registration, the right of withdrawal expires pursuant to § 356 para. 5 BGB as soon as the Provider has begun performance of the contract and the consumer has expressly agreed that the Provider may begin performance before the withdrawal period expires, and has confirmed their understanding that they lose their right of withdrawal upon commencement of performance.

The consumer confirms this consent during the order process by checking the relevant checkbox.

§ 8 User Obligations

The user undertakes to:

  1. upload only content that they own or are lawfully entitled to use;
  2. not use the service for unlawful, discriminatory, or immoral purposes;
  3. keep login credentials confidential and notify the Provider immediately of any unauthorized use;
  4. not direct automated requests (scraping, bots) at the platform;
  5. not introduce content containing malware, viruses, or similar programs.

In the event of a culpable breach of these obligations, the Provider is entitled to suspend the user's access without prior notice or to terminate the contract for good cause.

§ 9 Limitation of Liability

The Provider's liability is unlimited for intent and gross negligence, for injury to life, body, or health, and under the provisions of the German Product Liability Act (ProdHaftG).

In all other cases, the Provider's liability for simple negligence is limited to breaches of material contractual obligations (cardinal obligations). In such cases, liability is capped at the foreseeable, contract-typical damage at the time of contract formation.

Liability for indirect damages, lost profits, or data loss is (to the extent permitted by law) excluded.

The foregoing limitations of liability also apply to any claims against the Provider's vicarious agents.

§ 10 Data Protection

The processing of personal data is governed by the Provider's Privacy Policy, which forms part of this contract. The Privacy Policy contains in particular information on data residency (storage in Germany), any third-country transfers, and the rights of data subjects under the GDPR. All data is stored in Germany; the service is GDPR-compliant and aligned with the EU AI Act.

For the processing of employees' personal data under Team Plans (TIP, HIP, Enterprise), a separate Data Processing Agreement (DPA) will be concluded.

§ 11 Amendments to the Terms of Service

The Provider is entitled to amend these Terms of Service with a notice period of at least 30 days. Notice will be provided by email to the user's registered address. If the user does not object within 30 days of receiving the notification, the amended Terms of Service are deemed accepted. The notification email will explicitly draw attention to this right of objection and its consequences.

In the event of a timely objection, either party is entitled to terminate the contract as of the date the amendments take effect.

§ 12 Miscellaneous

The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, the mandatory consumer protection provisions of the country in which the consumer is habitually resident shall apply.

The place of jurisdiction for merchants and legal entities is Chemnitz. For consumers, the statutory places of jurisdiction apply.

Should individual provisions of these Terms of Service be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a legally permissible rule that comes closest to the economic purpose of the invalid provision.

ESTAYA Beyond GmbH · sip@estaya-beyond.com · Imprint · Privacy