Your real call.
The same yardstick as in training.
Upload a recording of a real customer call. sip.coach transcribes it, separates the voices, and scores it like a training session: five dimensions, evidence, missed opportunities. You see whether what you practiced lands with the customer.
Three training sessions freeNo credit cardData stored in Germany
Practice is good.
How good are you with the customer?
Training sharpens technique. With a real customer and real money, the call often goes differently. That is the gap Real Call Analysis closes.
Coaching stops after practice.
In training, everything goes smoothly. With the customer, the rep falls back into old habits, and nobody notices because nobody is listening.
Listening in is expensive and imprecise.
A manager listens to a few calls and judges by gut feel. No shared yardstick, no comparison over time.
Strong in training, not with the customer.
A rep who scores 90 in training and folds in a real call needs a yardstick that measures both worlds the same way.
From real call to score. In four steps.
You bring the recording, sip.coach does the rest.
Upload audio
The recording from your phone system, dialer, or conferencing tool, as MP3, M4A, WAV, OGG, or AAC up to 50 MB. Or paste a transcript. Each analysis counts like one training session.
Separate the speakers
sip.coach transcribes the recording and separates the voices. You tap your part. Only then does the talk ratio add up, and the scoring knows whose sentences it is scoring.
The same scoring as in training
Five dimensions, the same overall score by the same rule. You pick one of eight scoring frameworks, and the scoring follows it.
Feedback and missed opportunities
Score, strengths, missed opportunities, and for every weak spot the sentence that was missing: not "too little empathy," but what exactly, and where.
One yardstick. Training and customer, comparable.
Training and real call are scored the same way. That is how you see whether what you practiced lands with the customer.
Voice Roleplay
AI customer with real objections. Five dimensions, instant feedback.
- No real customer burned
- Repeat as often as you like, adjustable difficulty
- Score across five dimensions, feedback per sentence
Real Call Analysis
Real customer call as a recording. The same scoring, this time with a real customer.
- Real pressure, real customer, real deal
- Same scoring, directly comparable
- Practice exactly where it breaks down with the customer
What the analysis measures.
The same depth as in training, applied to the real call.
Speakers and roles
The voices are separated, you tap your part. The scoring knows whose sentences it is scoring, and the talk ratio adds up.
Five dimensions
Needs analysis, objection handling, value selling, closing strength, conversation control. Overall score by a fixed rule, as in training.
Eight scoring frameworks
Discovery Questioning Method, Qualification Framework, Budget & Decision Check, Pain-First Method, Teach & Lead, Closing Mindset, Core-Need Method, and Discovery Questioning Method with Qualification Framework. The same methodology your team trains with.
Numbers from the transcript
Talk ratio, question rate, filler words, hedging, and vocabulary. Counted, not estimated.
Missed opportunities flagged
Where a buying signal was talked over, a question not asked, or a need not deepened, with the line in the transcript.
Data stored in Germany
Audio and transcript stay in Germany. Deletion under Article 17 GDPR. Managers see team metrics; individual calls stay private.
Real Call Analysis: the essentials.
Your next customer call. This time, scored.
Three training sessions free. No credit card. Two minutes to the first one.